Q: What is the most up-to-date information about the status of the Zika virus in Mexico, as well as guidelines on how I might protect myself?

A: The Centers for Disease Control and Prevention (CDC) has provided information and guidance for travelers to Mexico on its website here

Q: How far is the Cancun International Airport from the hotel zone and from downtown?

A: Cancun International Airport is located 7.5 miles (12km) from downtown Cancun and 12.5 miles (20 km) southwest from the heart of the hotel zone


Q: How far are the hotels from the Cancun Airport?

A: The hotels located in Cancun are about 20-30 minutes away depending on which hotel. Playa del Carmen hotels are located about 50-60 minutes away. It takes about 1hr. to get to Akumal or Puerto Aventuras and about 1 1/2 hrs. for Tulum.


Q: How close is the resort to town?

A: Located steps away from some of the hottest venues in Cancun and along the hotel strip, the resort is close to the most exciting nightlife, shopping and sightseeing. City center is only 9.5 km, or 6 miles, from our Cancun resort.


Q: Is pre arrival check-in available?

A: No, pre-arrival check-in is not available at this time.


Q: Can we use our country’s standard currency or do we need to convert to pesos at the airport? What is recommended?

A: US dollars are more than welcome here, and we recommend US dollars.


Q: I am traveling in a large group, how can I ensure our rooms will be close by to each other?

A: We will do our best to accommodate your group based on daily availability.


Q: Is the resort wheelchair accessible?

A: Yes, Hotels in Cancun are wheelchair accessible.


Q: What is the difference between an Ocean View and an Ocean Front room?

A: The distance— Ocean Front guestrooms are closer to the beach than Ocean View guestrooms.


Q: Are there transportation options to and from the airport?

A: Yes, there are transportation options to and from the airport.


Q: What is the check out time?

A: The check out should be at 12:00noon


Q: Is there Wi fi included?

A: Yes, there is free Wi-Fi access is available to guests at all Hotels.